We know that having an auto accident can be a traumatic and frustrating experience. Rest assured, we are here to help!
Here are some things to look for to alleviate any additional inconveniences and frustration when selecting a collision shop to repair your vehicle:
Is your repair handled in a professional manner?
Are your questions answered in a way that you can understand?
Is there a friendly customer service or support staff?
Do they listen and empathize with your situation?
Does the shop do just enough to complete the repair, or are they willing to go the extra mile in order to provide complete resolution in your unique repair?
At Gabe's Collision, our main priority is your satisfaction. If you're not happy, we're not happy. Our staff is dedicated to customer service and giving you a level of professionalism that you deserve as our customer. From your first step in the door to the last, we want you to feel like you've been treated like family here at Gabe's Collision.
Is the shop using equipment that has the ability to repair the new materials and construction of today's modern vehicles, such as plasma cutters, spot welders, HVLP (High Volume Low Pressure) paint guns, down draft spray booth, paint prep-decks, and computerized wheel alignment machines?
We make sure that if it's out there, it's in here. We utilize plasma cutters, spot welders, HVLP (High Volume Low Pressure) paint guns, down draft spray booth, paint prep-decks, and computerized wheel alignment machines.
Is the shop using the latest technology, such as computerized estimating with digital imaging, precision color matching systems or computerized unibody measuring?
Our shop utilizes Chief Unibody Frame machines, Shark Computerized Laser measuring system, training from ASE, I-CAr, Chief and Dupont. We also have a state-of-the-art computerized four wheel alignment machine with the ability to provide you with pre and post alignment specification printouts. Our professional Dupont Certified Refinishing Technicians utilize our state-of-the-art spray bake, prep-deck with infrared baking capabilities for all pre finishing operations. Also, our Dupont trained technicians use a computerized Dupont Color Matching System to mix and tint your vehicle's finish for a flawless color match.
Is the shop area and office area neat and clean?
Would you feel comfortable leaving your vehicle at the shop, and confident that it would be returned to you cleaner than it arrived?
We want you to be comfortable while in our shop, so we make sure that we maintain a clean environment for all to enjoy. We want you to feel at home while you spend time in our shop.
Is there an adequate seating area with reading materials and refreshments available for your convenience?
We offer a comfortable seating area with a television for your enjoyment as well as newspapers and magazines. We also offer pop and espresso machines for your use.
Is the shop easy to find?
Is it located in a safe neighborhood?
Would you feel comfortable leaving your vehicle overnight at the location?
Is well-lit parking and storage made available to you?
We have two locations in Cheektowaga and Tonawanda for your convenience. At both locations, our main concern is the safety of your vehicle. Be assured that we will treat your vehicle as if it's our own.
Does your insurance company recognize the shop?
Is the shop a preferred shop for major insurance carriers?
We are a direct repair shop for many large insurance companies which means that we can handle your insurance claim even faster. Instead of waiting for your insurance company to send out an appraiser and wait for a check to be issued, we can start to work on your vehicle immediately! The faster the process, the faster you get back into your vehicle!
Does the shop have the ability to provide you with a rental car on site?
We have several loaner cars available as well as Enterprise Rent-a-Car which adjoins the Cheektowaga location.
Professionalism